Short-circuit

8 Comments

1. 

   Cake March 13, 2009

   Barefoot,
   Your statement "Retail is a self-cleansing process. If you don’t meet the needs of your customers, you cease to exist." is very true IF it is allowed to see itself to the end without a government injection bailout with our tax money to forcibly keep the failing and flailing business open.

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2. 

   Barefoot March 12, 2009

   I’m ecstatic to see this unethical retailer go away. Not only did I avoid Circuit City like the plague I also discouraged others from shopping there. Their corporate policies treated employees like dogshit. I remember when they laid everyone off — regardless of seniority, experience, or skill — only to offer the same jobs back to those former employees at minimum wage. Most balked, and were replaced by deliquents who couldn’t care less. So when loyal customers couldn’t get any decent help in the stores, they left and never came back.

   Retail is a self-cleansing process. If you don’t meet the needs of your customers, you cease to exist.

   Reply
3. 

   Judgeyall March 11, 2009

   I lost my temper in a Best Buy years ago and have pretty loyal to Circuit City as my little up yours. I liked their quick pick-up option and how they werent Best Buy and all.
   Now I just feel bad for the employees and their families. Any job lost is a blow to our area and the help wanted sections in the papers are small and depressing.

   I guess what we all mean is… I dont want to lose my job…

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4. 

   No One In Particular March 11, 2009

   I had some really good experiences with our local Circuit City. I bought a DVD recorder there back when they first came out in 2002 (for over $900!) and got the three year extended warranty on it. After a year the thing pretty much died and I took it back. They tried to fix it, but couldn’t so I got a brand new, better model PLUS an extra 3 years on the warranty because the price difference between the old and new models was $200. The replacment was repaired twice and eventually it died, still under warranty, and then I got a gift card for the total original value of the $700 unit. I was able to use that gift card to buy a new, much better DVD recorder that I still have and use and a new computer monitor which I also still have.

   So that initial $900 purchase got me three DVD recorders and a new computer monitor. The folks at CC honored their extended warranty and then some when they could easily have just told me to buzz off after the first replacement. Recently, I haven’t shopped there much at all (just a couple of really small purchases of blank discs and such), but I am kinda sad to see them go.

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5. 

   greenashevilleblogspot.com March 11, 2009

   My experience with Crooked Shity = horrible customer service. The last time I shopped there, probably 3 years ago I couldn’t get anyone to help me – even when I went to pay for what I had picked out! If you are "too busy" doing something else to make a sale and collect the money, you aint gonna make it!

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6. 

   Yeah March 11, 2009

   Blame Big Box all you want but they provide jobs and benefits to there employees unlike many very small closed on Sunday businesses in the area.

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7. 

   skippy March 11, 2009

   so glad i bought their 5 year extended warranty on a camera last fall. (eyeroll)

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8. 

   Dean March 11, 2009

   The world has changed, and so has the sales model. Circuit City, like a lot of big box retailers, is a dinosaur.

   You can blame WalMart too. The mandate of "always the lowest price" has won them business, but it’s unsustainable and puts other companies out of biz, forever.

   I won’t weep over the demise of Circuit City, though I’m sorry for their employees. It’s tough out there, and it’s only going to get tougher.

   Reply